Shipping policy

All orders are fulfilled through UPS. Please note that we are unable to ship to P.O. Box addresses and we will not be held responsible for returned items from said addresses.

 

Processing times
  • Please allow 4-5 days for your order to be processed.
  • Please note that the 4-5 days processing time is not included in the estimated delivery time at checkout.
  • During sales and high volume periods, the processing time increases to 5-7 days.

 

Shipping rates
  • Rates are calculated at checkout and could vary depending on your delivery location.

 

Dispatch notification
  • If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us at hello@krivee.com and include your order number. 

 

Item not delivered? 
  • Please allow an extra 2-3 days if you have not yet received your order within the estimated delivery time. In a few instances, package deliveries may be delayed.
  • Once items are dispatched, it is the responsibility of the postal service to ensure packages are delivered.
  • Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

 

International Orders 

  • Shipments crossing international borders (outside Canada) may be subject to the assessment of duties and taxes imposed by the importing country's government. Krivée has no control over these charges as they vary between countries. These charges are the customer's responsibility.