- Please allow 4-5 days for your order to be processed.
- Please note that the 4-5 days processing time is not included in the estimated delivery time at checkout.
- During sales and high volume periods, the processing time increases to 5-7 days.
- Rates are calculated at checkout and could vary depending on your delivery location.
- If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us at firstname.lastname@example.org and include your order number.
- Please allow an extra 2-3 days if you have not yet received your order within the estimated delivery time. In a few instances, package deliveries may be delayed.
- Once items are dispatched, it is the responsibility of the postal service to ensure packages are delivered.
- Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Shipments crossing international borders (outside Canada) may be subject to the assessment of duties and taxes imposed by the importing country's government. Krivée has no control over these charges as they vary between countries. These charges are the customer's responsibility.